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Refund Policy

Refund Policy

At Mendell Made, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions regarding refunds for orders placed on our website.


Refund Eligibility

  • We offer refunds on eligible items within 30 days of the purchase date.

  • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.


Non-Refundable Items

  • Certain items are not eligible for refunds, including:

    • Custom or personalized items

    • Gift cards

  • Clearance or sale items may be eligible for exchange or store credit only.


Refund Process

  • To request a refund, please contact us with your order number and reason for the return.

  • Once your return is approved, we will provide you with instructions on how to return the item.

  • You are responsible for the cost of return shipping, unless the return is due to an error on our part.


Refund Processing Time

  • Refunds will be processed within 30 business days of receiving the returned item.

  • Please allow additional time for the refund to appear in your account, depending on your payment method and financial institution.


Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately.

  • We will arrange for a replacement or refund, depending on the circumstances.


Cancellation Policy

  • Orders may be canceled within 24 hours of placing the order, as long as the order has not yet been processed or shipped.

  • Once an order has been processed and shipped, it cannot be canceled. Please refer to our Shipping Policy for more information.


Contact Us

If you have any questions or concerns about our Refund Policy, please contact us.

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